I bring over 8 years of solid experience in customer service, technical support, and sales across phone, email, and chat channels. My background includes working with global BPO companies such as SupportNinja, UptimetechBPO, and Sitel (Foundever), where I consistently delivered excellent service, resolved complex issues, and supported clients in meeting their business goals.
I specialize in handling customer inquiries, billing and collections, product recommendations, and technical troubleshooting for smart devices. With expertise in CRM tools like Zendesk, Gorgias, Freshdesk, Shopify, Gladly, and Slack, I can efficiently manage tickets, track customer concerns, and ensure timely resolution. I also have hands-on experience with order processing, appointment scheduling, and admin support, making me adaptable to a wide range of tasks.
Beyond customer support, I have skills in Amazon book publishing, keyword research, and social media management, giving me the versatility to support businesses in both operations and digital marketing. My strengths include strong communication, attention to detail, time management, and the ability to work under pressure while maintaining professionalism.
If you are looking for a reliable, resourceful, and results-driven tea-----------mber who can deliver quality service and help your business grow, I am confident I can be that asset.
