Hello! My name is **Sheena Marie Baluyut**, and I'm from Tarlac, Philippines.
I have over five years of experience in customer service, specializing in email and chat support for e-commerce, telecommunications, and publishing companies. Throughout my career, I've handled high volumes of customer inquiries, resolved billing and order issues, processed refunds, and provided product recommendations while consistently meeting quality and performance goals.
I'm experienced with tools such as Zendesk, Salesforce, Shopify, Google Workspace, Microsoft 365, Slack, Zoom, Trello, Canva, and AI tools like ChatGPT. I'm highly organized, detail-oriented, and enjoy solving problems while delivering excellent customer experiences.
In addition to customer support, I've also worked as a book content creator and publisher, where I managed content development, coordinated publishing projects, and helped improve book visibility and sales. That experience strengthened my project management, communication, and time management skills.
I work from a fully equipped home office with a reliable high-speed internet connection, backup power, and flexible availability across different time zones. I'm a fast learner, dependable, and passionate about providing exceptional support while contributing to the success of the team.
If you are looking for a reliable, resourceful, and results-driven tea-----------mber who can deliver quality service and help your business grow, I am confident I can be that asset.
Thank you for your time and consideration. I look forward to the opportunity to work with you.
