I help eCommerce businesses deliver fast, accurate, and reliable customer support—even at high volumes.
With 5+ years of experience in Amazon operations and logistics support, I’ve handled 80–100+ daily customer emails while maintaining 95%+ SLA and quality scores. I specialize in order tracking, returns, refunds, and issue resolution, ensuring customers get clear answers the first time.
In my previous roles, I improved first-contact resolution by 15%+, reduced escalations by up to 20%, and maintained 98–100% accuracy in returns and reimbursements. I’ve also trained and onboarded new tea-----------mbers, helping improve team productivity and performance.
Tools I use daily: Zendesk, Google Workspace, Slack, ClickUp, Notion, ChatGPT
If you need someone reliable who can manage support efficiently with minimal supervision, I’m ready to help your business grow.
