I am a healthcare and customer service professional with over 10 years of experience in customer support, team leadership, and prior authorization coordination. I specialize in handling procedure/medication prior authorizations, insurance verification, referral management, and patient support for U.S. healthcare accounts. I am highly proficient in using tools such as Cover-----------ds, EMA and Epic to efficiently process authorizations, manage fax queues, and ensure timely approvals.
In addition to my healthcare background, I have leadership experience managing teams in both healthcare and financial accounts, with strong skills in communication, problem-solving, coaching, and performance management. I am known for being reliable, adaptable, detail-oriented, and committed to delivering excellent patient and customer experiences.
