Results-driven and performance-focused Team Manager with over 6 years of experience in the BPO industry, leading high-performing teams to exceed operational targets. Skilled in team leadership, performance management, customer experience, and process optimization. Proven ability to coach, motivate, and develop tea-----------mbers while maintaining strict adherence to SLAs, quality standards, and client expectations. Adept at handling escalations, improving service delivery, and collaborating across departments to ensure seamless operations. Strong analytical mindset with a passion for driving continuous improvement and employee engagement.
