Detail-oriented and results-driven Virtual Assistant with over 4 years of experience across diverse industries, including telecommunications, healthcare administration, technical support, and payroll management. Adept at providing high-level remote support, ensuring smooth operations, and enhancing the customer experience through excellent communication, organization, and problem-solving skills.
Core Competencies:
Virtual Administrative Support
Customer Success & Client Relations
Healthcare Prior Authorizations & Medical Documentation
Technical Troubleshooting (Amazon, Telecom)
Payroll Processing & Data Reporting
Excel Reporting & Graphing
Cross-Functional Team Collaboration
Professional Experience Highlights:
Assisted in managing patient records, processing prior authorizations, and communicating with healthcare providers at Optum Global Solutions.
Delivered exceptional customer service and technical support for major accounts including Amazon and leading telecom companies at Concentrix, Teleperformance, and Get2Work Cebu.
Promoted to Assistant Director of Nursing (ADON), where responsibilities included handling Excel-based reporting and data visualization tasks.
Collaborated with internal departments—billing, sales, and tech support—to resolve customer concerns and improve workflow efficiency.
Experienced in handling sensitive data, maintaining confidentiality, and ensuring compliance with organizational standards.
With a solid foundation in virtual admin tasks, technical support, and healthcare operations, I bring a unique mix of versatility, reliability, and professionalism to every role. I'm passionate about helping businesses run smoothly behind the scenes, so they can focus on growth and service excellence.
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