I have several years of experience providing support for gaming accounts and players. At 5CA, I worked as a Tier 1 Chat Support Agent, helping gamers troubleshoot account issues, billing concerns, and technical problems while ensuring a smooth and enjoyable player experience. Before that, I spent over five years at TaskUs Inc. as an Email and Technical Support Representative for a gaming account, where I handled account and device-related inquiries, billing, logistics, and RMA requests. These roles strengthened my communication skills, product knowledge, and ability to connect with gaming communities while delivering fast and reliable support.
