A high-performing E-Commerce Customer Support Specialist with hands-on experience supporting Shopify dropshipping stores across multinational markets. Skilled in managing high-volume email and chat support, resolving customer inquiries, order tracking, refunds, cancellations, exchanges, and post-purchase concerns while protecting brand reputation and strengthening customer trust.
Experienced in Shopify customer support operations, including reviewing order details, verifying fulfillment status, coordinating with suppliers for delivery updates, and assisting customers with returns, replacements, and refund processing. Known for delivering fast, accurate, and customer-first support using tools such as Gorgias, Freshdesk, Richpanel, Commslayer, Shopify, Gmail, Zoho Mail, and DeepL, ensuring efficient ticket management, clear multilingual communication, and consistently positive customer experiences in fast-paced e-commerce environments.
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