I have 4 years of experience as an Operations Team Leader, specializing in employee coaching, performance management, and quality assurance. I excel in aligning team goals with business objectives, mentoring employees, and fostering a positive work environment.
Previously, I worked as a Customer Escalations Representative, resolving complex issues and serving as a Subject Matter Expert for new hires. I began my career as a Customer Service Representative, where I consistently met KPIs and contributed to a top-performing team.
My background in team leadership, retention, and customer service enables me to drive both employee success and customer satisfaction.
