With over a decade of experience in customer service and technical support, I have built a strong career across diverse industries including banking, travel, food delivery, consumer technology, and digital events. I began my career as a Customer Care Representative at The Results, Inc., handling money transfer transactions, customer enrollment, and fraud concerns. I then expanded into travel services at WNS Global Services, assisting clients with reservations and online bookings.
At TaskUs and later Conduent, I provided live chat support, resolving customer issues ranging from food delivery concerns to troubleshooting software and hardware problems. In Microsourcing, I advanced from Digital Support Associate to Tier 2 Support, managing technical inquiries, resolving escalations, and supporting digital event platforms. My work involves issue triage, client communication, and collaboration with operations teams to ensure seamless event delivery.
Across all roles, I have demonstrated strengths in problem-solving, multitasking, and customer relations. My background highlights adaptability, technical troubleshooting, and effective communication—qualities that make me well-suited for roles requiring both customer service expertise and technical support skills.
