Hello there, I'm Jessa Mae from the Philippines. I’m a Medical Virtual Assistant and Customer Support Specialist with 4+ years of experience helping different campaign such as Healthcare, Logistic, and Financial in a Contact Center in Philippines. I stay organized and deliver great patient and customer experiences. I support teams by handling administrative tasks, assisting patients and customers through phone, email, and chat, and making sure their claims are processed on time, important records and information are accurate and up to date.
Here’s how I help businesses:
Patient intake support
Insurance verification
Benefits & eligibility checks
Prior authorization support
Claims processing & denial management
Claims tracking & claims follow-up
Patient demographic verification
Billing & invoicing support
Account management
Payment processing
Medical referral coordination
Insurance claims appeals support
Handle patient appointment reschedules/cancellations
Collect and enterpatient information correctly on EHR
Customer support (phone, email, chat)
Patient education on coverage & benefits
EHR data entry & record management
Administrative & back office support
Inbox & email management
Revenue cycle management
Respond to new patient leads by phone or email
Act as first point of contact for inquiries and patient scheduling
Maintain patient information confidental following HIPAA
Tools I'm proficient at:
NikkoHealth, PeopleSafe, Canva, CapCut, Meta Business Suite, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook, Dropbox), and AI tools as ChatGPT, Google Gemini, Zoom, Google Meet, WhatsApp, Viber, Microsoft Outlook, Microsoft Teams
Let's work together.
4+ years of customer service and administrative support experience
Strong communication and patient-friendly approach
High attention to detail and accuracy with records
Strong listening skills and ability to guide conversations
Reliable, organized, and proactive
Able to handle high-volume tasks while maintaining quality
Committed to protecting patient information and confidentiality
With reliable high-speed internet, noise canceling headset, quiet work environment
Message me today & invite me for an interview.
If you’re looking for a reliable Medical Virtual Assistant who can support your team and help your operations run smoothly, I'm available to help you. I'm also flexible to work in different time zones US, Canada, UK, EU and AU/NZ.
Customer Service, Patient Care, English Speaking, Customer Relationship Management, Medical Virtual Assistant, Appointment Setting, Credentialing, Customer Support, Revenue Cycle Management, HIPAA Compliance, Attention to Detail, Medical Insurance, Billing, Medical Knowledge, Warm Calling, Office and Administration
