I have approximately eight years of experience in customer service, with a strong background in banking, fraud investigation, sales support, dispatching, and virtual assistance. Throughout these roles, I’ve handled customer inquiries, billing, scheduling, dispute resolution, and account management in fast-paced, high-volume environments.
My experience spans multiple industries, including finance and service operations, which has strengthened my ability to communicate clearly, solve problems quickly, and deliver excellent customer support. I’ve worked on inbound and outbound communications, coordinated schedules, and facilitated smooth operations between clients and internal teams.
I’ve developed strong skills in identifying customer needs, maintaining positive relationships, and ensuring satisfaction, which contributed to the success and efficiency of the organizations I worked with. I enjoy roles where I can streamline processes, support team productivity, and provide a high level of service.
I am proficient in several CRM platforms, including Housecall Pro, Zoho, Salesforce, Alloware, and Autopilot, and I’m comfortable managing workflows, documentation, and reporting. I consistently maintained performance metrics throughout my career, and I’m known for staying calm and solution-oriented, even when handling complex or urgent issues.
This position aligns well with my background and interests, especially in supporting operations, collaborating with teams, and contributing to excellent client experiences.
Verified
