Experienced Lead Agent with 1 year and 7 months in a BPO healthcare company, providing comprehensive administrative and operational support to executives and teams. Skilled in process documentation, workflow optimization, and project tracking. Proficient in Excel for data management and reporting, with strong familiarity in Google Workspace and project management tools. Demonstrates excellent time management, adaptability, and multitasking abilities in high-pressure environments. Known for effective communication, organizational skills, and a commitment to continuous growth and skill development
