Results driven professional with experience as a Team Leader, SME/Trainer, and Billing & Data Management Specialist, and client support. Proven success in maintaining 99.98 accuracy in billing and data entry, supervising and coaching teams, and leading virtual training programs across international sites. Skilled in assisting supervisors with performance monitoring, reporting, and process improvements, while also supporting clients by addressing concerns and providing valuable insights to strengthen business relationships. Recognized for adaptability, strong communication, and a willingness to learn, I aim to be known as a dependable support partner who brings structure, efficiency, and fresh ideas to every task.
