I am a highly skilled Customer, Technical and Financial Services Support Specialist with over 8 years of experience providing support in fast-paced call center and technical environments. I specialize in troubleshooting hardware and software issues, payment systems, and POS platforms, including Google devices, WisePOS, Mobile Tap readers, and Lightspeed POS.
I have extensive experience managing high-volume inquiries, resolving complex payment issues such as refunds and chargebacks, and ensuring seamless merchant and customer experiences. I am proficient in Salesforce, Zendesk, Intercom, Confluence, Stripe, and other CRM and ticketing systems, which allows me to efficiently manage cases, perform root cause analysis, and deliver data-driven solutions.
Beyond technical support, I have trained and mentored Tier 1 and Tier 2 support teams, created internal knowledge bases, and contributed to process improvements that enhance customer satisfaction and operational efficiency. I also have strong analytical skills, advanced proficiency in Excel and Google Sheets, and experience handling escalations and billing concerns with professionalism.
I am highly adaptable, detail-oriented, and committed to providing exceptional support, whether via chat, email, or phone. My goal is to help clients resolve issues quickly and effectively, ensuring smooth operations and satisfied customers.
If you’re looking for a reliable and results-driven support, I’m ready to help your business succeed.
