Former IT Service Desk Analyst turned Virtual Assistant with 7+ years of experience across technical support, account management, e-commerce operations, and client onboarding. Skilled in Amazon account management, escalation handling, lead generation, and process improvement. Adept at managing high-volume inquiries, resolving complex customer and technical issues, and supporting day-to-day business operations for e-commerce and tech-driven teams. Proficient in CRM platforms, Google Workspace, Microsoft Office, project management tools, and social media management. Highly organized, detail-oriented, and committed to delivering efficient, data-driven administrative and operational support.
