Hello! I'm Charlot Travino, a Virtual Assistant with over a decade of experience in providing exceptional customer service. My passion is to streamline operations and ensure smooth business processes. My expertise goes beyond customer relations to include a diverse skill set in administrative tasks, IT-related functions, project management, and overall operations. I have a knack for multitasking and am dedicated to providing top-notch support tailored to meet unique business needs.
Key Skills & Areas of Expertise:
• Operations & Project Management: Experienced in managing daily operations and leading projects. I am proficient in creating and analyzing reports.
• Digital Marketing & SEO: Skilled in Sales and Marketing Campaigns, Social Media Management, SEO Optimization, and Website Auditing. I'm familiar with tools like Semrush, Google Analytics, and Facebook Ads.
• E-commerce & Listings: Proven expertise as an Ecommerce Virtual Assistant, managing inventory, creating product listings and descriptions, and handling sales reconciliation, claims, and chargebacks. I have experience with platforms like Shopify, Amazon, Ebay, and Etsy.
• Customer Service & Support: A Customer Service Expert with experience in the banking, e-commerce, and telecommunications industries. My skills include handling inbound and outbound inquiries, and providing chat, email, and technical support.
• Real Estate Support: Capable of creating marketing materials, editing photos and videos, and using industry-specific tools such as Zillow, Redfin, and Docusign.
• Administrative & IT Functions: Proficient in a variety of administrative tasks and IT-related functions. I am familiar with tools like Microsoft Office, Google Docs, and various other Google Applications.
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