I have been in the BPO industry for 11 years. I have a proven expertise, not just in handling customers, but also in handling agents and teaching them how to provide exceptional customer service. I also have 5 years Risk and Finance work experience. I was handling and validating transactions, bank details, documents in compliance with the Gibraltar Gambling Commission.
I am not the type of person who does trial and error at work. I analyze the situation, do extreme root causing, and create a smart action plan to ensure that I am not only reaching, but exceeding my client's goal. I am a fast learner through visual and kinesthetic learning.
I am good at researching and perfected things by trying it on my end, with that combined, I make sure to do things perfectly with minimal to no instruction or supervision. I am very organized and will prioritize quality over quantity. I never have attendance issue, because I value every opportunity that was given to me, and I respect everyone's time, which is why I never come to work late nor acquire any absences, unless it is a matter of life and death, which is also why I am able to manage my workload and finish everything on time.
