1. Communication skills:
-Clear and professional phone and email handling.
-Active listening and empathy with patients.
2. Administrative and Organizational Skills:
-Scheduling and managing appointments.
-Organizing patient information accurately.
3. Technical Skills:
-Familiarity with Electronic Health Records (Practice Fusion).
-Basic troubleshooting.
4. Healthcare Knowledge:
-Understanding medical terminology.
-Awareness of HIPAA and confidentiality standards.
-Ability to follow medical templates and protocols.
5. Problem-Solving and Adaptability:
-Adjusting to different workflows and provider preferences.
-Quick decision-making under pressure.
6. Professionalism and Dependability:
-Accuracy and attention to detail.
-Time management in a remote set-up.
-Reliability in supporting providers and patients.
