I am a Virtual Assistant from the Philippines. To give you an overview of my background, I have 2 years of job experience in a virtual set-up, working as a Customer Service Provider and a Data Curator. I have expertise on outbound and inbound calls and also on email support. I was able to handle healthcare related accounts in the field of Medicare and accounts in Pharmacy. Also I as well, rendered my service for Floral, and Financial accounts.
I have a strong background in administrative tasks, where l have handled responsibilities such as managing client records, verifying eligibility and personal backgrounds, processing purchases, and providing clients with better understanding on their accounts. I also have a solid foundation in terms of settling disputes and providing client-centered resolutions. My involvement in the past year helped me develop a deep understanding of the healthcare system and equipped me with certain knowledge on medical terminologies. I have extensive experience also in terms of verification and triangulation of health-related data and information.
I know dealing with clients can be challenging, especially in the field of healthcare where everything is at risk, that is why working in this industry should be a non-ending learning for you to give the best service for every client. There are also instances that I have handled patients that are in distress, so you need to be calmed, and communicate with warmth and clarity. I always ensure the clients that they are heard and they are cared.
I’m a type of person that is really dedicated to helping others, I am also keen on details, and also want everything to be organized. So when working, I always show up 30minutes before my shift just to put everything in its place, like preparing my notes or opening necessary documents. I am doing this to make my work easier and efficient. One thing also about me is I value participation, I am team-player, where I exert all of my efforts to contribute to the organization that I belong. My one work ethic that I always take pride in is I go beyond what is expected of me, I always ensure clients a high satisfactory service that they really need.
