Hi! I’m Kathryn, a dedicated Virtual Assistant, Customer Support Representative, Technical Support Specialist, and Account Manager from the Philippines with over 3 years of BPO experience. I’ve worked with telecom and SaaS companies, handling email, chat, and voice support, as well as data entry, admin tasks, and back-office operations.
In my experience as an Account Manager at Beepo, I handled client relationships, ensured service delivery met expectations, and coordinated closely with internal teams to address concerns, improve processes, and maintain high client satisfaction. This role strengthened my skills in communication, problem-solving, and proactive account support.
I’m skilled in customer service, technical troubleshooting, report generation, and team support. As an Associate Coach, I helped train new agents, monitor KPIs, and prepare performance reports — improving efficiency and customer satisfaction.
I’m confident using tools like Google Workspace, Microsoft Office, Canva, Slack, Zoom, and CRM systems, and I’m quick to learn new software. My strengths include organization, multitasking, time management, and clear communication.
If you’re looking for a reliable, proactive, and tech-savvy VA who can handle customer support, account management, and administrative work, I’d love to be part of your team and help your business grow!
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