Customer Service Representative, Credit Repair Specialist with Administrative Management Experience

I served as a Customer Service Representative and a Credit Repair Specialist for around 5 years, many people assume that customer service is solely about speaking with customers over the phone, through emails and chats, but the role often extends far beyond that. Customer service professionals also handle a variety of administrative responsibilities, including data entry, order processing, record management, and other operational tasks, all while ensuring a positive customer experience through the effective use of CRM systems such as web-based and company-owned applications, Salesforce, Trello and ZOHO alongside Microsoft Office, and Google Workspace for better record-keeping, data entry, communications, documentations and administrative tasks.