I have developed a strong foundation in administrative support and customer service across diverse industries at TaskUs (2018–2019), assisting an autonomous vehicle company with administrative tasks. At Concentrix (2020–2021), I have handled inbound calls for a retail account, followed by a role at TeleTech (2021–2022) supporting a travel account through chat, email, and booking services. From 2022 to 2025, i have worked at Infosys, providing comprehensive bank card services across multiple lines of business including fraud analytics, lost and stolen card support, and online banking. Currently at SWAK BPO (2025–present),I have managed both outbound and inbound calls, promoting insurance products to prospective clients with a focus on persuasive communication and customer engagement.
