I spent 10 years at PhilHealth as a Customer Service Representative, Account Management Specialist, and Collections Officer, handling member inquiries, account reconciliation, and payment recovery. Outside of corporate work, I run my own ecommerce shop on TikTok and Shopee, which taught me the operations side of online selling from the ground up.
I now combine that customer service foundation, ecommerce experience, and a growing focus on automation to support businesses that want to work smarter, not harder.
What I can help you with:
Customer Service & Account Management
Inbound and outbound customer support across phone, email, and chat
Account management — onboarding, retention, and renewal coordination
Collections support — payment follow-ups, arrangement tracking, and recovery
Account reconciliation and dispute resolution
CRM updates, call logging, and ticket documentation
Customer follow-ups and satisfaction tracking
Ecommerce Support
TikTok Shop and Shopee store management
Product listing, descriptions, and image uploads
Order processing and fulfillment tracking
Inventory updates and stock monitoring
Customer inquiries, refunds, and returns
Promo setup, vouchers, and live selling support
Basic graphic design for product visuals in Canva
Automation Support
Workflow automation using Zapier, n8n and GHL Email automation and sequence setup
CRM automations — lead capture, tagging, and follow-up triggers
Spreadsheet automation in Google Sheets and Excel
Repetitive task automation to free up daily hours
Tools I work with:
Zapier, n8n,GHL, Google Workspace, Microsoft Office, HubSpot, Zendesk, Freshdesk, Shopify, TikTok Shop Seller Center, Shopee Seller Center, Canva, Notion, Trello, Slack, Microsoft Teams, and Claude code for workflow design.
What I bring to the role:
10 years of structured, process-driven customer service from a government healthcare agency
Hands-on experience running my own ecommerce store, not just managing one
Growing skill set in automation and workflow optimization
Comfort with detailed documentation, compliance, and data accuracy
Why work with me:
✔ A decade of customer service, account management, and collections experience
✔ Real ecommerce seller experience on TikTok Shop and Shopee
✔ Automation mindset — I look for repeatable tasks and find ways to streamline them
✔ Reliable, organized, and used to handling sensitive customer data
✔ Available for full-time, part-time, or project-based work
✔ Quiet home office with stable fiber internet and backup power
Send me a message and tell me what your business does, what tasks are eating up your team's hours, and what tools you're using. I'll let you know how I can help and where automation might save you time.
