Hi, I am ----------- ----------- -----------, a Virtual Assistant with over 5 years of solid experience in logistics and customer service within the preferred and enterprise shipping industry based in Canada. I help E-commerce businesses handle high volumes of inquiries, resolve issues efficiently, and provide excellent customer satisfaction across phone and email. I specialize in tracking critical shipments, coordinating with the shipper, and addressing their concerns. My goal is to ensure the customer and shipper have smooth communication and minimize shipment delays.
I specialize in providing professional customer service as a virtual assistant, such as:
*Tracking and Updating Orders
*Taking Brokerage Import Fees
*Sending Global Case Related to Brokerage Inquiry
* Sending Escalation Emails
*POC in Healthcare shipments based in Canada
*Data Entry
* Microsoft Excel
* Microsoft Word
* File Management
*Coordinating with shippers to customers
