Experienced and detail-oriented Customer Service professional with 6 years of combined experience in retail and healthcare settings, including specialized expertise as a Prior Authorization Specialist. Adept at managing high volumes of insurance verification, prior authorization requests, and patient coordination with accuracy and efficiency. Skilled in navigating complex healthcare systems, communicating with providers and payers, and ensuring timely access to care. Recognized for delivering exceptional customer support, resolving issues with professionalism, and maintaining strict confidentiality in compliance with HIPAA regulations. Strong ability to adapt across industries while maintaining a commitment to service excellence.
