I am a Freight Claims & Logistics Operations Specialist with hands-on experience supporting U.S.-based carriers and B2B logistics clients in high-volume remote environments.
I currently process 50+ freight claims per day, manage 100+ shipment-related emails daily, and handle up to 100 inbound and outbound calls while maintaining SLA compliance and zero-backlog inbox standards.
My experience includes:
• Freight claims processing and documentation review (BOL, POD, invoices, LOIs, shipment photos)
• Product-only claim amount calculation using Excel
• LTL freight rate quotations for U.S. domestic and U.S.–Canada shipments
• Shipment cost estimation based on weight, freight class, and destination
• Carrier and terminal coordination for pickup scheduling and issue resolution
• Real-time shipment tracking and exception handling
• Billing corrections and dispute resolution
• CRM documentation and case tracking (Salesforce)
• Support for international shipments including Canada
I am comfortable working in fast-paced logistics environments that require accuracy, urgency, and constant communication. I am experienced with Salesforce, Google Workspace, Slack, Zoom, Excel (formula-based), Cisco softphone systems, RingCentral, and dashboard-based workflow tools.
If you need someone who understands freight operations, can generate accurate shipment quotes, manage claims efficiently, coordinate with carriers, and keep operations organized without supervision — I can step in immediately.
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#BillofLading #ProofofDelivery
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