Proven Customer Service experience in the Information Technology field, handling challenging and unique situations
Four (4) years of IT support experience troubleshooting hardware, software and networking related issues
Four (4) years of IT support experience on MS Office 2007, MS Office 2013, MS Office 2016, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
Three (3) years of IT support experience on Windows Active Directory
Effective communication skills - written, verbal, listening
Solid documentation skills with keen attention to detail
Ability to complete special projects/assignments with minimal supervision
Ability to search internally/externally for support information
Ability to multi-task and change focus quickly and efficiently
