Customer Service & Support, Healthcare Billing & HIPAA Compliance, Insurance Policy Administration (Enrollment, Termination Data Updates), Quality Auditing & Performance Monitoring, Claims Assistance & Payment Processing, Attention to Detail & Accuracy, Microsoft Office (Excel, Word, PowerPoint), Active Listening & Adaptability

I am a highly motivated and detail-oriented professional with over 9 years of experience in customer service, healthcare billing, insurance operations, and quality auditing. My expertise includes handling customer inquiries, policy administration, claims processing, and strict compliance with HIPAA standards. I am also skilled in quality monitoring, coaching, and process improvement to help teams deliver excellent results.

I want to be known as a reliable, adaptable, and results-driven worker who consistently goes above and beyond expectations. Recognized as a top performer in my previous roles, I take pride in providing accurate, efficient, and customer-focused support while maintaining professionalism and confidentiality. My goal is to bring the same level of dedication and excellence to every client I work with.