Fifteen (15) solid years of experience in a BPO and Shared Services environment. Skilled in Service-Level Agreements (SLA), Contact Centers, Business Process Outsourcing (BPO), and Business Process
Improvement. Experienced manager and effective leader who excel at using proven methods, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and unsurpassed work ethic. Years of extensive management,experience in a senior level operations management role in organizations . Contributed to firm growth by executing business strategies using strong decision-making abilities .Certified Lean Six Sigma Yellow Belt, Silver Awardee for Excellence in a digital project.
