I am a reliable and solutions-driven IT professional known for my proactive approach to system management, issue resolution, and stakeholder support. With a strong foundation in back-end operations and user account administration, I ensure seamless business continuity through timely troubleshooting, efficient ticket handling, and responsive technical assistance.
I strive to be known as a dependable, detail-oriented, and collaborative tea-----------mber who takes initiative, communicates effectively, and consistently delivers high-quality results. My goal is to contribute to a culture of continuous improvement and operational excellence.
-Proficient in MS Office
-Flexible, good in analytical skills and attention to details with proven communication skills; fluent in English both oral and written.
-Good in customer service handling and conflict management with an aptitude to build rapport.
-Efficient self-starter, results driven, resourceful and dependable team player.
-Excellent in teamwork, collaboration, liaising and coordination in both internal, external key groups and stakeholders.
-Demonstrate ability to solve complex problems and solution oriented.
-Efficient in time management and organizational skills with ability to multitask, prioritize with high quality output and able to communicate effectively.
-A graduate of Bachelor of Science in Computer Science and Information System; with extensive experience in managed services, provisioning, project management, Agile methodology, internal system application (LSD, Jira, Confluence, Salesforce, ServiceNow, Api, CMS, Commvault, Azure, SQL, SSRS and Postman) and core infrastructure or back-end support.
-Demonstrate the “can do” attitude.
