I’m an IT Support Specialist with 16+ years of experience in enterprise application support and over 6 years in IT Helpdesk/Desktop Support roles within large corporate environments in an MSP setup. I enjoy solving complex technical issues, improving processes, and helping users stay productive with reliable technology solutions.
My background includes hands-on support for Microsoft 365 (Exchange Online, Teams, SharePoint), Windows 10/11 environments, Active Directory User administration, Group Policy basics, and Microsoft MFA. I’ve worked with tools such as VMware, Datto RMM, IT Glue, and ServiceNow for incident management and SLA tracking. I also provide remote support using Citrix and RDP and perform foundational network troubleshooting across TCP/IP, DNS, DHCP, and VPN environments.
Most recently, I supported a Human Capital Management (HCM) SaaS platform at the Tier 2 level, where I handled technical and functional issues, performed root cause analysis, reviewed application logs, and collaborated cross-functionally to resolve complex cases. I take pride in strong documentation practices, process improvement initiatives, and maintaining high first-call resolution rates.
I’m currently open to Desktop Support, IT Helpdesk, or Cloud Support opportunities where I can contribute my enterprise support expertise while continuing to expand my infrastructure and cloud knowledge.
