Provide L3 support for tickets from Service Desk
• Creating KB articles for troubleshooting for issues that can be done by Service Desk
Team
• Remote support using ControlUP
• Experienced in editing Windows Registry for system optimization and troubleshooting
• Skilled in installing, updating and debugging Windows Device Drivers
• Windows 365 cloud PC support
• Application packaging deployments in MS Intune
• Create remediation script for vulnerabilities and applications
• Deploy devices to MS Intune
• Support Autopilot deployment
• Handle various projects
• Handling tickets using ServiceNow
• MacOS Intune deployment
• Migrated JAMF devices to MS Intune
