WORK EXPERIENCES
JPMorgan Chase Bank, N.A.
Account Specialist III (UK)
August 2022 – June 2024
? International Consumer Banking
? Managed customer accounts, resolving complex inquiries and ensuring satisfaction.
? Processed financial transactions and provided expertise in banking products and
services.
? Collaborated with cross-functional teams to drive operational efficiency and improve
customer experience.
DEXCOM
Technical Support I (US)
November 2019 – March 2020
CGM (Medical Device)
? Provided technical assistance and troubleshooting for continuous glucose monitoring
devices.
? Assisted customers with product setup, maintenance, and issue resolution via phone and
email support.
JPMorgan Chase Bank, N.A.
Fraud Recovery Analyst (Specialist II)
May 2017 –November 2018
Consumer & Community Banking (US)
? Investigated and resolved fraudulent activity across consumer banking accounts.
? Provided detailed reports and analysis to management, contributing to the reduction of
fraud i-----------.
Sykes Asia Inc.
Technical Support Representative
November 2010 – April 2017
Hewlett Packard (AU and NZ)
? Delivered exceptional technical support to customers in Australia and New Zealand.
? Assisted clients with product setup, troubleshooting, and warranty-related inquiries.
