Recently trained as a Virtual Assistant (VA) with certifications in Lead
Generation, Meta Advertising, Social Media Management, Data Entry, Graphic
Design, and Canva, bringing a blend of customer service expertise and digital
business support. Notably turned a bottom-performing team into a top-performing
team in May 2025, demonstrating strong leadership and coaching skills.
Dedicated Customer Support Representative
with nearly three years of experience in auto loan servicing, collections, and
customer account management. Skilled at handling high-volume inbound/outbound
calls, resolving billing disputes, and ensuring compliance in regulated
environments. Promoted to Subject Matter Expert (SME), supporting team
development and training new hires for improved performance and service
delivery.
