I am a customer-focused professional with 5 years of call center experience across a variety of roles, including Order Entry, Customer Service Representative (CSR), and Technical Support. My diverse background has allowed me to build a strong foundation in assisting customers through multiple channels, handling complex concerns, and delivering efficient solutions that create positive experiences.
Soft Skills:
- Excellent communication (verbal and written)
- Active listening and empathy
- Problem-solving and conflict resolution
- Patience and professionalism under pressure
- Time management and multitasking
- Adaptability in fast-paced environments
Technical Skills:
- Troubleshooting hardware and software issues
- Order management and data entry accuracy
- Documentation and case management
- Customer education and guidance
- Process compliance and escalation handling
Tools & Systems I Work Best With:
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Sheets
- Adobe Acrobat Reader
- Oracle
- Quantum Inventory Control
With my combination of customer service expertise, technical knowledge, and proficiency in industry tools, I bring both efficiency and a customer-first mindset to every role I take on.
I am always open to new opportunities where I can contribute my skills, grow professionally, and help organizations deliver outstanding customer experiences. Let’s connect and explore how I can add value to your team.
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