I am a Customer Service Representative. I worked as an Inbound Retention and Billing Representative for Cox Communications, where I assist customers with billing concerns, account management, customer retention, and upselling services while providing excellent customer support.
In addition, I have experienced as an Outbound Non-Voice Sales Representative using VICIdial, where I promoted products, generated leads, handled customer interactions, and maintained accurate records in CRM systems.
My strengths include customer service, retention, billing support, upselling, cross-selling, problem-solving, and communication. I am a fast learner, detail-oriented, and committed to delivering high-quality work and excellent customer experiences.
I am currently seeking opportunities as a Customer Service Virtual Assistant, Billing Support Representative , Sales Virtual Assistant, or Appointment Setter, and I look forward to helping clients achieve their business goals.Feel free to reach out to me for a successful cooperation .
