Former corporate Technical Support & Customer Service Specialist with proven experience supporting enterprise Western brands (including Intuit QuickBooks and Premera Blue Cross). I help E-commerce store owners and tech startups protect customer retention, resolve complex technical tickets, and streamline daily operations.
Whether you need a dedicated Tier 1/2 Support Rep, a detail-oriented Account Specialist, or an E-commerce Operations Associate, I step in with minimal onboarding friction.
How I add value to your business:
• Technical & Customer Support: Live chat, email/ticketing management, complex billing & account troubleshooting, and maintaining high CSAT/NPS scores.
• E-commerce Operations: Order fulfillment, product listing management, inventory updates, and handling shipping/returns enquiries.
• Systems & Workflow Management: CRM data entry, inbox management, and asynchronous team communication.
Technical Stack & Tools:
• Ticketing & CRM: Zendesk, Freshdesk, QuickBooks environments, internal CRMs
• Productivity & PM: MS Excel (Advanced), Google Workspace, ClickUp, Slack, Zoom, PDF Editors
Why Clients Hire Me:
✔ Enterprise-trained communication and conflict-resolution skills.
✔ Problem-solving mindset with high attention to detail.
✔ 100% reliable setup: High-speed fiber internet with backup power for zero downtime.
Looking for a dependable, full-time remote tea-----------mber? Send me a message today to discuss your store or platform needs!
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