BPO / Customer Service
Results-driven customer service professional with over four years of experience handling high-volume support in fast-paced environments. Skilled in resolving customer concerns, providing clear communication, and ensuring excellent customer satisfaction. Proven ability to meet KPIs, including resolution time and customer ratings, while maintaining professionalism and empathy.
2. Technical Support
Dedicated technical support specialist with over four years of experience in troubleshooting internet and device-related issues. Proficient in diagnosing connectivity problems, configuring systems, and guiding customers through step-by-step solutions. Strong problem-solving skills with a focus on delivering efficient and reliable technical assistance.
NDIS / Administrative Support**
Detail-oriented administrative support professional with experience in handling client services, documentation, and system navigation. Familiar with managing service requests, coordinating with clients, and maintaining accurate records. Strong organizational and communication skills with a commitment to delivering quality support and ensuring compliance with processes.
IT Helpdes
Experienced IT helpdesk professional with a strong background in system troubleshooting, device configuration, and user support. Adept at resolving technical issues efficiently while maintaining high customer satisfaction. Capable of handling multiple tickets, documenting solutions, and assisting users with both hardware and software concerns.
