BPO professional with experience as a Customer Service Representative, handling both healthcare and telecommunications accounts. Skilled in processing and managing prescription requests, billing inquiries, and customer concerns with accuracy, compliance, and professionalism. Demonstrated ability to provide tailored solutions, telesales support, and customer retention strategies while ensuring high levels of satisfaction.
Possesses strong skills in communication, problem-solving, adaptability, time management, and leadership. Proficient in Google and Microsoft applications, with additional capabilities in sales pitching, marketing, photo/video editing, and emotional intelligence. Committed to contributing value by combining technical expertise with excellent interpersonal skills to help organizations achieve their goals.
