I’m a reliable and detail-oriented Virtual Assistant with solid experience in technical support, customer service, and administrative tasks.
I have worked as a Technical Support Specialist for HP (laptop hardware) and Schneider Electric, supporting electrical distribution products. I assisted end users, engineers, and distributors by providing troubleshooting, product guidance, and technical solutions—building strong communication and problem-solving skills.
I can handle administrative tasks such as data entry, data management, reporting, and system administration. I also create process improvements using Power Automate, Power Apps, and SharePoint, and I have experience working with CRM systems like Salesforce and Deltek.
I’m proficient in Excel, Word, and PowerPoint, and I can create user guides, documentation, perform UAT, and coordinate effectively with developers. I also have basic knowledge of HTML, CSS, SQL, and can read and analyze code when needed.
Additionally, I do graphic design using Photoshop (invitations, t-shirts, stickers, and more), making me flexible for both technical and creative tasks.
I’m tech-savvy, a fast learner, and can support your business with a wide range of tasks—from admin and customer support to automation and technical work.
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