Resilient and detail-oriented Technical Support Specialist with over seven years of hands-on experience in hardware/software troubleshooting, user lifecycle management, and network diagnostics. Adept at managing Windows and macOS environments, Office 365 administration, and VoIP systems. Proven track record in process improvement, documentation creation, and empathetic end-user support. Skilled in remote support tools like ConnectWise, ITGlue, Asio, and RMM. Promoted from Level 1 to Level 2 support, with a strong focus on refining onboarding/offboarding workflows and enhancing team efficiency. Passionate about continuous learning, with growing interests in analytics and cybersecurity.
