Hi, I’m Chelly. I’m an escalation-level Email Customer Support Specialist with experience handling high-volume global e-commerce cases for Temu under Concentrix.
I managed 60–100+ customer emails daily involving refunds, shipping issues, order problems, and account concerns while maintaining a consistent 98–100 QA score. I also met strict performance targets, including under-8-hour first response time and full case resolution within 3 days.
Because of this experience, I’m very comfortable with:
• High-volume inbox management
• Customer follow-ups and tracking
• Clear, professional email communication
• Handling complaints and refunds calmly
• Working with SOP-based systems
• Keeping records organized and accurate
I’m reliable, organized, and comfortable working independently in remote systems. I’m looking for long-term work where I can support your business with consistent, high-quality customer service or administrative support.
Available immediately for part-time remote work. Stable internet and quiet workspace.
Verified
