Remote Customer Support & Guest Relations Specialist | STR/Property Management VA | QA | Guesty, HostAway, ResyOS | Apple-Recognized (Rockstar, 95% CSAT)

Customer support specialist with 12+ years across technical support, hospitality, and guest relations — including Apple “Rockstar” recognition (95%+ CSAT) and a consistent record of meeting or exceeding CSAT targets across every role held. Experienced with high-volume call/chat support (up to 150+ daily), reservation/PMS platforms (ResyOS, Guesty, HostAway), and billing/account support.