With extensive experience in lead generation, appointment setting, and e-commerce support, I excel at identifying qualified leads, nurturing client relationships, and driving conversions.
At Lead Heroes, I managed high-volume outbound calls via Five9, setting qualified appointments and exceeding targets. As a Real Estate Virtual Assistant, I handled listings, warm calling, and client coordination, enhancing CRM management and communication skills.
In e-commerce, I delivered multi-channel customer support for international brands through Shopify, Zendesk, Gorgias, and Kustomer—resolving inquiries, managing returns, and maintaining high CSAT scores through efficient service and team collaboration.
