• I have 3 years of experience as a customer service representative and technical support specialist. I have assisted customers of different nationalities over the phone and through chat. I have worked on a technical account where I provided troubleshooting steps both over the phone and through chat to resolve customers’ technical issues with their home security devices, such as indoor and outdoor cameras, door locks, thermostats, door and window sensors, and more.
In addition, I have worked on a healthcare account where I assist members over the phone with inquiries about their copay, coinsurance, monthly subscription fees, healthcare coverage, and the enrollment process. I also support doctors from major hospitals in Michigan who called in regarding members’ healthcare coverage information.
Furthermore, I have experience in a delivery account where I assist both customers and drivers with issues related to order delivery, cancellations, and refunds.
• I have skills in handling people from diverse cultures and nationalities. I have also taught students in a real classroom setting.
• I am knowledgeable in Microsoft Office, Canva, Adobe Photoshop, and more.
• I am computer literate and confident in my ability to converse with people and express my ideas clearly in writing using the English language.
• I am hardworking, can easily adapt to changes in the workplace, and take initiative to find solutions to problems related to my job. My experience as a customer service representative has strengthened my skills in providing excellent service to customers, and I always make sure to offer all possible resolutions before ending a call.
