?Dedicated IT Support Professional bringing 8 years of experience from the BPO sector and specialized Desktop Support. I possess strong English communication and critical problem-solving skills, enabling me to quickly understand user needs and provide efficient, high-quality technical resolutions. My technical toolkit includes expert-level use of Salesforce, Service Now, Active Directory for user and i----------- management, as well as remote support expertise with LogMeIn, TeamViewer, ConnectWise, and Bomgar Cloud. I thrive on turning complex technical issues into positive support experiences.
