I’m a customer support specialist with 6+ years of experience supporting US and UK customers across healthcare, insurance, ecommerce, and retail accounts.
My background includes billing support, CRM documentation, inbound and outbound communication, escalation handling, and customer follow-up workflows. I’ve worked with accounts including Cigna, WellCare, eBay North America, and UK retail support teams.
I’m comfortable working in structured remote environments that require professionalism, organized communication, and accurate documentation. Tools I’ve worked with include Google Workspace, Salesforce, Outlook, CRM systems, and phone support platforms.
Currently focusing on remote customer support, healthcare VA, and ecommerce support opportunities.
