Versatile and customer-focused professional with extensive experience in financial services, insurance claims, travel support, and public health. Proven ability to handle customer inquiries, payment processing, dispute resolution, and compliance with regulatory standards. Skilled in delivering clear communication, maintaining high customer satisfaction, and managing end-to-end claims processes. Proficient in CRM and ticketing systems, data documentation, and multi-channel customer support. Strong background in conflict resolution, fraud prevention, and case management, with a track record of providing timely and effective solutions across diverse industries. 1 year of experience of verifying plan coverage, active or termed patients, effective date. Able to do CDT coding, full benefit breakdown, and dental copays and coinsurance
Verified
