I am James Carlo Mangana, a dedicated Medical Virtual Assistant with over 2 years of experience supporting U.S. healthcare providers. I specialize in insurance eligibility verification, prior authorizations, claims processing, and patient coordination while ensuring HIPAA compliance. I have hands-on experience working with EMR/EHR systems, handling high-volume calls, and providing accurate administrative support for clinics.
In addition, I have experience as a Virtual Assistant supporting business operations, including CRM management using GoHighLevel (GHL), website and funnel setup, data entry, and process organization. I assist in managing contacts, pipelines, and workflows to help streamline operations and improve efficiency.
I am proficient in Microsoft Office, Google Workspace, and CRM tools. I am highly detail-oriented, reliable, and proactive, with strong communication skills developed from my BPO background.
My goal is to help businesses and healthcare professionals save time, improve workflow efficiency, and focus on what matters most while I handle the backend operations.
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