I’m a dedicated and empathetic Customer Service and Administrative Specialist with over 11 years of experience supporting customers, managing operations, and improving service efficiency across various industries, including e-commerce, healthcare, and hospitality. I’m passionate about helping people, solving problems, and creating a positive customer experience in every interaction.
Known for my strong communication skills, attention to detail, and ability to stay organized under pressure, I’ve successfully handled customer concerns, coordinated administrative tasks, and led teams to deliver exceptional results. My background in financial management, calendar coordination, and quality control allows me to provide well-rounded support to both customers and teams.
I take pride in being the kind of professional who can be counted on for reliability, integrity, and consistency. Whether assisting clients, managing schedules, or resolving complex issues, I always aim to make processes smoother and experiences better.
Technical Proficiencies:
Zendesk | LiveAgent | RingCentral | Ultracart | Amazon Seller Central | Slack | Google Suite | Microsoft Office | Zoom | Google Calendar | Jotform
Core Strengths:
Customer Service | Communication | Problem-Solving | Administration | Financial Management | Team Leadership | Quality Assurance | Multitasking
Verified
